Physical Books
We want you to be happy with your purchase. If you’re not completely satisfied with a physical book, you may return it within 14 days of delivery.
Conditions for returns:
- The book must be in its original condition (unread, unmarked, and undamaged).
- Original packaging should be included where possible.
- Please contact us before sending anything back so we can provide return instructions.
How to start a return:
- Email us at info@booksjoy.co.uk with your order number.
- We’ll confirm whether the return is accepted and provide the return address.
- Once we receive and inspect the book, we’ll process your refund.
Refunds for physical books will be issued to the original payment method within 5–10 business days after we receive the returned item.
Digital Orders (Ebooks)
No refunds are available for digital orders once the purchase is complete.
Because ebooks are delivered instantly to your email and account after payment, all digital sales are final. Please make sure you are purchasing the correct title before completing your order.
Exceptions
Refunds may still be considered in the following cases:
- The wrong item was sent.
- The item arrived damaged or faulty.
- There was a clear error on our part.
Please contact us with your order details and photos (if applicable) so we can help.
How to Contact Us
Email: info@booksjoy.co.uk
Hours: Monday to Friday, 9:00 am – 5:00 pm
Please include your order number in all messages so we can assist you quickly.